Refund Policy for Labdh

 

Introduction: At Labdh, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a comprehensive refund policy to address your concerns.

Eligibility for Refund:

• Products must be returned in their original condition, unworn, unwashed, and with all tags intact.

• Refund requests must be made within 15 days of the delivery date.

• Customized or made-to-order items are not eligible for refunds unless they arrive damaged or defective.

Process for Requesting a Refund:

1. Initiate a Refund Request:

   • Contact our customer support team at info@labdh.in or +91 93483 50430 to initiate a refund request.

   • Provide your order number, the reason for the refund, and any supporting documentation (e.g., photos of defective items).

2. Return Authorization:

   • Upon approval of your refund request, you will receive a Return Authorization (RA) number and instructions on how to return the item.

3. Returning the Item:

   • Pack the item securely in its original packaging, including all accessories, tags, and documentation.

   • Clearly mark the RA number on the outside of the package.

   • Ship the item to the address provided in the return instructions. Customers are responsible for return shipping costs unless the item is defective or an incorrect item was sent.

4. Inspection and Approval:

   • Once we receive the returned item, it will be inspected to ensure it meets our return criteria.

   • If the item is approved, we will process your refund within 7-10 business days. You will receive an email confirmation once the refund is processed.

Refund Method:

• Refunds will be issued to the original payment method used for the purchase.

• For credit card payments, please allow 5-7 business days for the refund to reflect on your account statement.

• For other payment methods, processing times may vary.

Non-Refundable Items:

• Gift cards

• Customized or made-to-order items (unless defective)

• Items purchased on clearance or during special promotions (unless defective)

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team immediately at info@labdh.in or +91 93483 50430.

• Provide your order number, details of the damage or defect, and any supporting documentation (e.g., photos).

• We will arrange for a replacement or a full refund, including return shipping costs for defective items.

Exchange Policy:

• We do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.

Changes to This Policy: Labdh reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund practices.

Contact Us: If you have any questions or concerns about our Refund Policy, please contact us at:

• Email: info@labdh.in

• Phone: +91 93483 50430

• Address: 2nd floor, Plot No. 246, Lewis Road, Above Godrej Interio Showroom, Bhubaneswar, Odisha, 751014